Operations can quite literally grind to a halt in the six-week period between Thanksgiving and the New Year holiday. The problem is two-pronged. You have workers taking time off for holiday travel. You also have a phenomenon known as “Christmas creep,“ whereby workers—Millennials in particular—tend to lose focus during the holiday season. Cyber Monday alone is credited with spurring a $450 million loss across all industries (and that’s a conservative estimate, as it assumes just 15 minutes of on-the-job virtual shopping.)
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